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The Onecom Blog

Meet the new Galaxy A55 5G and Galaxy A35 5G: Astounding. Affordable. Awesome.

Meet the new Galaxy A55 5G and Galaxy A35 5G: Astounding. Affordable. Awesome.

Onecom News , ,

The Samsung Galaxy A Series offers you greater affordability without sacrificing the essential features you expect from a fast, powerful, innovative work[…]

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Decoding Customer Experience Metrics: A Holistic View of CX Priorities

Decoding Customer Experience Metrics: A Holistic View of CX Priorities

Onecom

In the dynamic realm of customer experience (CX), every interaction counts, and it's critical to understand the key metrics that shape success. Onecom, in[…]

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Financial Services: Mastering Consumer Duty Compliance in Contact Centres

Financial Services: Mastering Consumer Duty Compliance in Contact Centres

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The introduction of Consumer Duty regulations in the financial services sector marks a significant shift towards prioritising customer interests and[…]

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Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Onecom , , ,

In today’s customer service landscape, where every interaction can make or break customer loyalty, finding innovative ways to enhance operational[…]

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Agent Empowerment Unleashed: Revolutionising Contact Centres

Agent Empowerment Unleashed: Revolutionising Contact Centres

Onecom , , , ,

In the dynamic world of contact centres, where customer experience reigns supreme, the vital role of empowered agents becomes a game-changer.[…]

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Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Onecom News , , , , ,

This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]

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