COVID-19 – Partner Update 10, 13th August


Lockdown measures have eased across the UK and while the initial shock of the crisis is over, the current phase comes with its own challenges for business owners and customers alike. We’re here to support you and would welcome a conversation to understand how we can assist your business over the coming months.

Consistent Support

The majority of our teams have now returned to the office, where strict social distancing measures have been introduced to ensure that everyone is safe. We’re incredibly proud of how everyone has adapted over the past few months and we’re grateful for the feedback and support our Partners have shared along the way.

From day one our goal has been to provide you with a consistent quality of service, regardless of the circumstances. There has been a real sense of togetherness throughout the crisis and we’re grateful for your patience and openness.

In the meantime our teams continue to demonstrate their dedication to providing exceptional service. If you have any queries or feedback, please continue to approach us, we’re here to help.

Making contact with the teams at 9

We have identified a change in how Partners are communicating with us, with many now choosing to self serve via our portals or using email to raise queries. Visits to iBillie have increased dramatically in the past month.

We’re also poised and ready to adapt to changing behaviour, so that we create environments which fit with your preferred communication style. If you have any feedback on our portals or how you prefer to communicate with our teams, please email – we’d love to hear from you.

Responsive Marketing

While the lockdown restrictions have been eased, some areas have been subject to localised lockdowns.

The right technology allows businesses to adapt at short notice. If your customers are in an impacted area, we would like to help you prepare to respond to their needs quickly and compassionately.

Our Marketing team is working on a collection of campaigns and communications. We’ll be in touch with more information soon.

We’re here for you

We’re here to support you and your business, as always. Please continue to work closely with the teams here at 9 and let us know how we can help.

If you would like to have a conversation with me directly, just call 07734 972 566 or email

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