COVID-19 – Partner Update 8, 6th May


Welcome to your weekly update, where we aim to keep you informed of key industry news, along with advice and guidance to support your business.

This week, we’re pleased to launch a series of Partner webinars, designed to equip you to respond to the outbreak. In these sessions we’ll tackle key questions from the channel around the pandemic.

We have also introduced a range of homeworking initiatives, which aim to support positive customer conversations. You can read more details further below.

We’ll continue to update you over the coming weeks. If you have any queries or feedback in the meantime, please continue to approach us, we’re keen to help.

Openreach appointments – update

Openreach previously announced that WLR appointment books would be closed until 1st June 2020.

This week, Openreach confirmed that WLR appointments are now available throughout May, where the service can be delivered through the engineer working to the exterior of the premises. Openreach engineers will only enter premises on certain conditions.

We recommend that Partners review orders on the WLR portal, in order to access available dates.

Ethernet hibernation

9’s Connect Ethernet – you can now introduce a hibernation period with 9’s Connect Ethernet product. The hibernation period can remain in place for up to 90 days and is available for SME customers only. If you would like to arrange hibernation for any customers, please get in touch.

We continue to work with other connectivity suppliers to understand if they can offer a hibernation period similar to the offering that we’ve provided on our own network. If you have a request, please get in touch and we’ll do our best to see how this can be supported.

Email requests to

New webinars

We are pleased to launch a brand new series of webinars, in response to the COVID-19 crisis. These sessions will be hosted by subject matter experts, who are equipped to support your business through sharing insights and advice.

Our first two webinars are Marketing focussed and aim to provide you with the advice and support you need to communicate effectively with your customers. Each session lasts just 45 minutes. Find out more and register below.

If you have a suggestion for a webinar topic, get in touch –

Marketing in a crisis – messaging that resonates
When: Monday 18 May, 15:00

Your customers need you now more than ever. Following our recent blog post, we’re hosting a webinar which covers the impact of the current crisis on consumer behaviour. We’ll share the top digital strategies to help you thrive.

Secure your spot

9’s Marketing support and how to unlock PPP
When: Tuesday 26 May, 15:00

Would you like to know more about the Marketing support available from 9? This session is aimed at existing PPP members and those who would like to learn more about the programme. We’ll share examples of how we can help, including COVID-19 specific comms ideas.

Secure your spot

Cashback available for all new Connect FTTC

Support homeworking by providing a business grade connection.

Receive £20 cashback for 80/20 speed connections and £10 for 40/10 speed connections.

Offer applies for orders which complete between 7th May 2020 and 30th June 2020.

30 day Mobile contracts

We’ve worked with O2 and Vodafone to introduce an offering with a shorter 30 day contract, so your customers can add temporary connections and cease with ease when staff return to the office.

Offer applies to orders placed on or before 31st May 2020.

Offer one: Free eve Entry licence and free Mobile bolt-on

Add eve’s Mobility bolt-on to the Entry licence, to give your customers an accessible Mobility option.

We’re offering the Entry licence and the Mobile bolt-on free of charge.

Licences remain free until 30th June 2020, for all new orders placed up until 31st May 2020.

Offer two: Free upgrade to eve’s Everything licence

If you order eve’s Essential licence, we’ll upgrade it to the Everything licence at no extra charge.

We’ll also include the Collaboration+ and Conferencing bolt-ons for free, giving your customers access to a full suite of UC tools including eve’s Mobile Application.

Offer pricing remains in place until 30th June 2020, for all new orders placed up until 31st May 2020.

Get in touch

If you have any questions or feedback, please get in touch, we’re here to help.

If you would like to have a conversation with me directly, just call 07734 972 566 or email

I understand that these are difficult times for everyone. Our best wishes are with you, your families and your colleagues.

Stay safe, I’ll be back in touch with another update soon.

Adam Cathcart
Managing Director – 9’s Partner division

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