Customer behaviours have changed


We spoke to Vicki Cowperthwaite, about how customer behaviours have changed and how companies adapt to them

As you’re aware, customer behaviours have evolved since the lockdown restrictions came into force in March 2020. Analysts predict that some of the behaviours that we’ve inherited are here to stick around.

eve Videos

As part of our commitment to you, we have introduced a range of digital initiatives which aim to adapt to the changing demands around customer experience. We’ve created eve support videos which can be shared with your customers, following an increased demand for digital media.

We would love to hear your feedback on the eve videos, along with your suggestions for topics we could cover in future.

Upcoming events

Our traditional face to face workshops such as Introduction to Telecoms, Mobile and eve refreshers have been digitalised and the uptake has been phenomenal, demonstrating a real appetite to fill the gap left in the events space. 

Our teams are equipped to adapt and respond, based on changing demands. We welcome open conversations with you, so that we can clearly understand your current priorities and serve your needs, in order to help you achieve your goals.

If you’d like to speak to us about how we can help you even further, please contact us on, or if you’re already a Partner, contact your Partner Business Manager.

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