Managing your feedback


Ofcom recently published their latest results on the complaints we receive about the UK’s major telecoms providers. The report reveals that complaints about broadband, landline, mobile and pay-TV services have fallen since the last quarter and are actually at their lowest level since 2010.

For 9, customer service is paramount and at the heart of everything we do. We are always striving for better to ultimately reduce complaints, creating a positive experience for all our customers.

Of course, we still receive queries, but it’s how we deal with them and move forward which is the real test. Our below infographic simply details the processes we have in place to manage your feedback and ensure that we implement the changes necessary to improve and move forward.

Managing customer feedback