Set yourself free with 9’s Virtual Office

9 Virtual Office

Whether you’re just starting up, or you’re an established business, you may spend a lot of your all-important time answering phone calls. This means your not out selling, or spending time strategising and looking at the bigger picture.

Perhaps you’d like out-of-hours support and holiday cover so you can really let your hair down and have some work-life balance? I bet you’ve forgotten what that feels like…

The answer is sitting within the four walls of 9: the Virtual Office team. They are real people, who sit behind real desks and you’re welcome to come and meet them.

We have trained staff who deal with faults, queries and even product orders, so you can get out of the office and be free to do what you’re trying to do – sell.

We listen to you (our Partners) at 9 and you told us you wanted to be able to have some elements of Virtual Office, but you don’t want to be tied down to a package. So, we listened and we’ve created a list of our services, which you can create a bespoke package from, or even just use one service.

Speak to your Partner Business Manager, or call us on 0800 068 5939 to find out more.

Our Virtual Office Services:

Answer calls – faults and messages
Manage WLR faults*
Manage broadband faults*
Order provisioning
Customer order updates
Retail billing queries
Data entry to platform (tariff allocation)
Bill run work – clear suspense
Check pre-run reports

*If WLR and broadband faults are purchased, all fault types will be supported

“Just a quick note to thank you and your team for the VO service provided to my customers whilst I was away on the high seas for the last 2 weeks in October. It looks like there were no major issues for you to deal with!

I must say that it was great to be able to go away knowing that my customers would be looked after in the same way that they would had I been around, so many thanks to you and your team.

I’ll definitely be using you again!”

– Kevin Hines, Westcom