Supporting our customers


At 9, we pride ourselves on having the greatest support teams our industry can offer. We aim to enable you to be Free to Perform.

We have many dedicated departments, meaning your query will be picked up quickly by someone who has the answers. Whether you’re looking to book a meeting to discover your options, or you’re looking for help with one of the services we already provide, we aim to deliver exceptional service.

82% of calls are answered in three rings

40 minute average response time

98% of faults are responded to within our SLAs

98% of faults are fixed remotely

9’s own engineers are always on hand to ensure that any queries you have are dealt with in a timely manner. Our engineers have a wealth of experience and will be able to help you with any of your queries. Whether it’s simply a demonstration on call diverts, or a full installation of a new product or service, our engineers can support you.

Our team exists to deliver exceptional service. Your journey, from ordering through to support, is designed to be a straightforward and positive experience. Better never stops, so we always listen to our customers to find out how we can do even better.

Want to find out more about 9’s service support? Call us on 0800 970 2999 or email us on

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