Customer Feedback

Web chat and shiny new portals are all very well for enhancing customer experience, but at 9, we believe it is the people at the coal face who make the real difference

Working with the feedback form our annual survey, we have made it easier for customers to talk to us by changing our phone greeting menu and training staff members to be more able to own and resolve issues first time, which our customers really appreciate.

By taking root cause analysis seriously and reviewing regularly amongst the management team, we have been able to drive out gremlins and avoid the repeat errors which customers find irritating.

Better never stops however and our process of listening and continual improvement gives us confidence that the next customer survey will show how much difference the changes we are making have really made.

John was polite, friendly, and responsive. He worked with me at a busy time at the Guest House and we were very impressed with the service.

Christine Andrade, Guest House

82% of calls answered in three rings icon.

Mary is absolutely fantastic, an asset to your company. She has assisted me with numerous installations for our company - polite, charming and very efficient.

Darren, Roderick Charles LTD

40 mins average response time icon

Brilliant communication, service and support and exceptional engineering team.

Alli, Comms Solve

98% of faults responded to within SLA's icon

Prompt response as always, happy with the service.

Wendy, Pod Food Ltd

98% of faults fixed remotely icon

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