Appointment Maker

Reports to
Head of Customer Relations




This role will involve researching our existing client base to identify opportunities to make outbound calls to customers to book meetings with one our field-based Business Development Managers. Alongside this you will gather feedback and account information to be recorded in 9CRM.

Roles and Responsibilities

  • Influence customers through positive and solution-based conversations, arranging at least 12 meetings for field-based Business Development Managers per week
  • Making 35 proactive calls a day
  • Communicate with customers and effectively manage the Business Development Managers’ diaries when arranging meetings
  • Deliver success through the agreed marketing campaigns that are managed through 9CRM-training and conversation coaching will be provided by the Head of department
  • Manage and work through their relevant “task” queue in 9CRM
  • Manage existing customer data by gathering information from customers during the outbound campaigns
  • Document call actions and outcomes to add to our knowledge and insight of the customer

Qualifications and Experience Required

  • Experience in a general office, customer service or sales role
  • A minimum of one years’ experience working with a recognised CRM platform
  • You will be articulate with strong numeracy and literacy skills
  • One year’s outbound calling experience in a high volume, results driven environment
  • Knowledge of V-tiger or a similar CRM would be an advantage
  • Experience in the telecommunications or data sector would be an advantage

Skills Required

  • A pleasant and engaging telephone manner
  • Must be able to interact confidently with customers across all media
  • Excellent verbal and written communication skills, with strong attention to detail
  • The ability to work as part of a team, with a common goal
  • Well-developed, proactive, can-do, customer centric attitude and behaviour
  • Clear ability to manage own workload
  • Pro-active approach to process improvement and problem solving
  • Enthusiasm, self-motivated & willing to operate flexibly
  • Understands the need for diligence with reporting and can identify any risk areas
  • Desirable – Creative and innovative disposition

Other Information

  • This role will be based at our Luton Office,
  • Full time, working 39.5 hours per week


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