The Partner Support Advisor (PSA) is the “front line” of 9’s Partner Operations
Help Desk and plays a vital role in the success 9 Group. A PSA fulfils a number of roles that contribute to providing the excellence of service to our Channel Partners, which 9 Group is known for.
Working in one of our support teams in our modern, spacious and comfortable office in Stonehouse. Alongside your colleagues, you will be responsible for and contribute towards working with suppliers to provide an excellent level of service to our Partners (customers).
The job is varied and involves working on the phone, email, CRM and supplier portals and every day will offer a fresh challenge.
A typical day will involve processing and updating orders/ faults, answering questions about products & services, whilst giving administration and technical support.
Do not be put off if you haven’t worked in telecommunications before, we provide job role specific training and just ask that you have good communication skills, customer empathy, self-motivation and the ability to manage and prioritise several tasks at once with attention to detail.
Plus, if we have not already caught your attention, we provide free lunch on a daily basis!
Full time permanent role working 9.00am – 5.30pm.
25 days holiday plus Bank Holidays.
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