Products and Services

For your customers, it no longer matters if they work in a typical office environment, or across a variety of national or international locations.  They may have people who work from home, or spend large amounts of time travelling.  At 9, our products are designed so you can keep them working, wherever they might be, with all the same convenience and functionality as if they were at an office desk amongst their colleagues.

You can find out more about our range of communication, connectivity and IT options below and how we can leave you Free to Perform, especially if you take advantage of our Value Added Services.

Better still why not contact us and talk to one of our team about how we can work with you to address your specific requirements.

partners eve

IP Telephony

eve – exceptional voice everywhere – is a cloud based communications and collaboration platform for the channel.

Based on proven Mitel technology, with a visually compelling disruptive brand, underscored by an unmatchable UC feature set, working with eve could not be more straightforward, thanks to a bespoke portal and extensive set of collateral, including a knife-edge design customer website.

A range of leading vendor handsets is complimented by desktop and mobile applications.  Three simple licences, including a fixed term option suitable for leasing, provides you with an attractive offering for your customers.  A comprehensive range of additional bolt on features provides the flexibility and margin that the channel requires for onward sale.

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partners calls and lines

Calls and Lines

By working with 9, you will benefit from our ability to demystify the experience of working with Openreach, so you can provision, amend and install your analogue and ISDN orders without hassle.  Our knowledgeable support teams help our Partners to speedily resolve problems if they do occur and can make sure that you to avoid the pitfalls that can befall the unwary reseller.

New fibre based technology is rapidly replacing traditional copper wire voice connectivity – indeed BT has announced the closure of its ISDN network by 2025, so plan ahead and talk to 9 about how modern SIP technology can save money and provide important new features for your customers, such as call recording and number management, on tap.

For many business customers, high inbound call volumes can often be difficult to manage effectively, but doing so is essential to keep their own customers happy and stay successful.  Inbound call management solutions from 9 comprise a suite of web-based call control functions, which use virtual numbers that simply point or ‘translate’ to an underlying telephone number.   Existing numbers can be ported into the service, so there’s no need to change your customer’s contact numbers and their contact details can remain the same, even if they relocate to a new geographical area.

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partners connectivity

Connectivity

The opportunity to guide your customers through the connectivity maze represents a fabulous opportunity to engage with them and probably secure business above and beyond the initial circuit.

Every business needs reliable and rapid internet access and the amount of data generated and consumed is only ever going to increase, yet many organisations are grappling with an inferior service to the one that they are used to at home.

A basic business grade broadband service with a suitable router might be sufficient for a two to three-person business, but with the wider availability of fibre broadband and lower cost Ethernet technologies, with more robust service level agreements, then why not let 9 provide you with the complete portfolio to insulate your customers from the frustrations of slow or intermittent connectivity.

Your larger business customers may well want to connect various sites and share large amounts of data between them.  Resilience is likely to be super important for these customers too, but with the expertise available at 9, we are able to advise on the most effective solution to keep them connected.

Convergence is now a viable option for any size of business, so why not let 9 explain how our eve based solutions could help your customers to run their voice and data communications on the same connection, with no compromise on resilience or quality.

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partners mobile

Mobile

The mobile phone is now an essential business tool, so why not let your customers have all your business calls and information available on this one device?  The mobile should not be stand-alone device with a separate number and no access to customers’ business information and the features of their office phone system.  Let 9 show you how to truly integrate communications devices and improve the efficiency of your customers

The modern smartphone is such an integral part of business life that choosing the right network and tariff has to be an informed decision, so why not let 9 help you to understand the options and make the right choice.   The mobile networks are adept at creating arrays of complicated tariffs.  Contract terms and notice periods can be confusing, especially if you are managing a large estate, so why not let 9 make sure that you can combine the best deal for your customers with the best advice about issues such as data usage, out of bundle charges and international roaming.

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partners IT services

IT Services

Collaboration, productivity, security and IaaS are all areas where 9 has the understanding and experience to unlock the value of the Microsoft Cloud.  9 can help you to harness and apply the power of Microsoft technologies to transform your customers’ offices into productive and collaborative digital workplaces.

We’ve been on the journey with Microsoft, as their tools have transformed from standalone applications and combined into powerful collaboration and communication solutions.  The Microsoft solutions are at the core of our work as digital workplace experts from collaboration on Sharepoint and Office 365, through to communication tools like Skype for Business.

We are a Microsoft Gold Certified Partner and have won numerous awards – notably Microsoft Office 365 Partner of the Year, so you can be confident that we can help you to succeed in this area too.

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Value added services

Value Added Services

An embodiment of our Free to Perform ethos, 9’s range of Value Added Services is a key differentiator in the channel.  These services are all designed to equip our Partners to focus on contesting for new business and maintaining their existing customer relationships, by minimising back office distractions and plugging any gaps in our Partners’ knowledge or capability.

Don’t be distracted by billing when we can handle that on your behalf and collect your money by Direct Debit in your name.

Why run your own customer service and provisioning teams, when we can do that for you in your own name, or we can just cover the periods you need us to, such as weekends or holidays.

Finally, join our Purple Partner Programme and enjoy access to all of our insight, knowledge, experience, training and collateral.  There are commercial offers too, including subsidised membership of The Federation of Communication Services (FCS).

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Virtual Office

Virtual Office

Whether you want holiday cover, or a full-time solution, 9’s Virtual Office service provides call handling and customer service in your company name, plus we can take care of all your provisioning requirements to leave you free to focus on growing your business.

The service is quick and straightforward to set up and a range of flexible options are available, depending on your requirements, all of which represent excellent value when compared to the cost of an in-house operation.

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purple partner programme

Purple Partner Programme

9’s Purple Partner Programme (PPP) has been designed specifically to deliver you even greater sales success. Through our range of specialist networking events, workshops and hospitality sessions, you can take advantage of new and exciting opportunities to maximise your margin and enhance your reputation.  Our specialist Partner Business Managers are always on hand too, if you need anything further.

By enabling you to respond promptly and effectively to your customers’ needs, we believe that our PPP can play an integral role in helping you grow your business.

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Managed billing

Managed Billing Services

Why not let our Managed Billing Service free you from the complexities of invoice production and management?   Our service means that you can fully integrate provisioning and billing and avoid double entry and the risk of errors.

For a single monthly charge, we can produce, print, pack and post your bills, or make them available on line, plus arrange for DD collection in your own name and even contra the amounts due to you against our wholesale invoice, to provide you with seamless cash flow management. There are a range of invoice templates, which can be dual branded, if required and we can even arrange to bill third party services for you.

Your data will remain confidential and we can work with you to make sure your billing is always meeting your customers’ requirements, including alerts to manage customer and user level spend. We can advise you on tariff creation and how to stay up to date with changes in pricing, so that your margins will be maximised.

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Think outside the box

Think Outside the Box

IT, Mobile and Telecommunication providers are moving away from an exclusive focus on their core area and crossing market boundaries to offer their customers a comprehensive and diverse portfolio from a single trusted provider. The threat from being unable to diversify in this manner is obvious, so 9 has created Think Outside the Box, our solution to enable traditional IT and Mobile service providers to easily close the gap and complete their communications portfolio, with minimum disruption to their core business.

Think Outside the Box is a programme designed to quickly and simply provide these new Partners with a run rate telecommunications business, without having to immediately invest in unfamiliar and expensive resources.

The programme begins with a comprehensive on-boarding experience to equip Partners with the knowledge and tools they require to sell 9’s products and services. Sales enablement and training is then backed up by field based technical sales support and a range of marketing deliverables to help you grow your business. Additional Value Added Services, such as Virtual Office and Managed Billing with a named direct debit facility, can provide Partners with a plug and play solution for their “back office” requirements too

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engineering support

Engineering Support

Ever had to say no to a phone system installation or maintenance opportunity because you didn’t have the right training, or the right people in the right place at the right time?

Our Partners have access to UK wide, fully qualified installation and maintenance engineers, with multiple vendor accreditations, who can act in your name, so you needn’t miss out on any opportunities.

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