In line with industry changes to line rental pricing implemented by BT and Openreach on 1st April 2020, 9 Group Ltd will be revising our standard pricing as of 1st August 2020. Details of the revised prices are shown below.

Other tariffs are negotiable, based on usage and other selected criteria, so the Standard Tariff may not apply in full to all our customers. Existing customers can contact us on 0800 970 2999 for details of their current tariff.

DestinationPPM
Abkhazia35
Abkhazia Mobile65
Afghanistan263
Afghanistan Mobile293
Aland Islands38
Aland Islands Mobile75
Albania172
Albania Mobile202
Algeria106
Algeria Mobile136
Andorra106
Andorra Mobile136
Angola263
Angola Mobile293
Anguilla132
Anguilla Mobile162
Antarctica (Aus)283
Antarctica (Aus) Mobile313
Antigua & Barbuda132
Antigua & Barbuda Mobile173
Argentina210
Argentina Mobile240
Armenia112
Armenia Mobile142
Aruba125
Aruba Mobile155
Ascension Island294
Ascension Island Mobile324
Australia298
Australia Mobile328
Austria120
Austria Mobile150
Azerbaijan94
Azerbaijan Mobile124
Azores79
Azores Mobile109
Bahamas92
Bahamas Mobile122
Bahrain125
Bahrain Mobile155
Bangladesh139
Bangladesh Mobile169
Barbados125
Barbados Mobile155
Belarus210
Belarus Mobile240
Belgium120
Belgium Mobile150
Belize161
Belize Mobile191
Benin197
Benin Mobile227
Bermuda125
Bermuda Mobile155
Bhutan237
Bhutan Mobile267
Bolivia263
Bolivia Mobile293
Bosnia & Herzegovina142
Bosnia & Herzegovina Mobile172
Botswana141
Botswana Mobile171
Brazil210
Brazil Mobile953
Brunei210
Brunei Mobile240
Bulgaria106
Bulgaria Mobile136
Burkina Faso263
Burkina Faso Mobile293
Burundi263
Burundi Mobile293
Cambodia316
Cambodia Mobile346
Cameroon141
Cameroon Mobile171
Canada149
Canada Mobile179
Canary Islands67
Canary Islands Mobile97
Cape Verde263
Cape Verde Mobile293
Cayman Islands210
Cayman Islands Mobile240
Central African Republic263
Central African Republic Mobile293
Chad283
Chad Mobile313
Chatham Island94
Chatham Island Mobile124
Chile210
Chile Mobile240
China210
China Mobile240
Christmas Island194
Christmas Island Mobile224
Cocos Island194
Cocos Island Mobile224
Colombia263
Colombia Mobile293
Comoros283
Comoros Mobile313
Congo263
Congo Mobile293
Cook Islands448
Cook Islands Mobile478
Costa Rica141
Costa Rica Mobile185
Cote D'Ivoire197
Cote D'Ivoire Mobile227
Croatia106
Croatia Mobile136
Cuba358
Cuba Mobile388
Cyprus North (Turkey)75
Cyprus North (Turkey) Mobile105
Cyprus South (Greece)83
Cyprus South (Greece) Mobile113
Czech Republic120
Czech Republic Mobile150
Democratic Republic of Congo294
Democratic Republic of Congo Mobile324
Denmark120
Denmark Mobile150
Diego Garcia568
Diego Garcia Mobile598
Djibouti294
Djibouti Mobile293
Dominica132
Dominica Mobile162
Dominican Republic92
Dominican Republic Mobile122
Dutch Antilles124
Dutch Antilles Mobile154
East Timor450
East Timor Mobile480
Ecuador263
Ecuador Mobile293
Egypt141
Egypt Mobile171
El Salvador141
El Salvador Mobile171
Equatorial Guinea283
Equatorial Guinea Mobile313
Eritrea149
Eritrea Mobile179
Estonia94
Estonia Mobile124
Ethiopia197
Ethiopia Mobile227
Falkland Islands263
Falkland Islands Mobile293
Faroe Islands94
Faroe Islands Mobile124
Fiji263
Fiji Mobile293
Finland120
Finland Mobile150
France120
France Mobile166
French Guiana263
French Guiana Mobile293
French Polynesia316
French Polynesia Mobile346
Gabon194
Gabon Mobile224
Gambia194
Gambia Mobile224
Georgia210
Georgia Mobile240
Germany120
Germany Mobile228
Ghana141
Ghana Mobile171
Gibraltar88
Gibraltar Mobile118
DestinationPPM
Greece120
Greece Mobile150
Greenland263
Greenland Mobile293
Grenada94
Grenada Mobile124
Guadeloupe210
Guadeloupe Mobile240
Guam283
Guam Mobile313
Guantanamo Bay219
Guantanamo Bay Mobile249
Guatemala141
Guatemala Mobile171
Guinea283
Guinea Mobile313
Guinea-Bissau283
Guinea-Bissau Mobile313
Guyana263
Guyana Mobile293
Haiti263
Haiti Mobile293
Honduras141
Honduras Mobile171
Hong Kong149
Hong Kong Mobile179
Hungary64
Hungary Mobile94
Iceland125
Iceland Mobile155
India210
India Mobile240
Indonesia210
Indonesia Mobile240
Iran178
Iran Mobile208
Iraq166
Iraq Mobile196
Ireland97
Ireland Mobile203
Isle of Man44
Isle of Man Mobile68
Israel234
Israel Mobile264
Italy120
Italy Mobile150
Jamaica84
Jamaica Mobile114
Japan172
Japan Mobile202
Jordan141
Jordan Mobile171
Kazakhstan97
Kazakhstan Mobile127
Kenya141
Kenya Mobile171
Kiribati571
Kiribati Mobile601
Kosovo94
Kosovo Mobile124
Kuwait149
Kuwait Mobile179
Kyrgyzstan294
Kyrgyzstan Mobile324
Laos263
Laos Mobile293
Latvia94
Latvia Mobile124
Lebanon141
Lebanon Mobile171
Lesotho197
Lesotho Mobile232
Liberia197
Liberia Mobile227
Libya124
Libya Mobile154
Liechtenstein104
Liechtenstein Mobile170
Lithuania94
Lithuania Mobile124
Luxembourg75
Luxembourg Mobile105
Macau216
Macau Mobile246
Macedonia106
Macedonia Mobile136
Madagascar263
Madagascar Mobile293
Madeira54
Madeira Mobile84
Malawi141
Malawi Mobile171
Malaysia172
Malaysia Mobile202
Maldives263
Maldives Mobile293
Mali263
Mali Mobile293
Malta64
Malta Mobile133
Marshall Islands316
Marshall Islands Mobile346
Martinique172
Martinique Mobile202
Mauritania263
Mauritania Mobile293
Mauritius210
Mauritius Mobile240
Mayotte137
Mayotte Mobile167
Mexico168
Mexico Mobile198
Micronesia1007
Micronesia Mobile1037
Midway Islands316
Midway Islands Mobile346
Moldova130
Moldova Mobile161
Monaco90
Monaco Mobile120
Mongolia263
Mongolia Mobile293
Montenegro104
Montenegro Mobile134
Montserrat132
Montserrat Mobile162
Morocco106
Morocco Mobile136
Mozambique263
Mozambique Mobile293
Myanmar (Burma)283
Myanmar (Burma) Mobile313
Nagorno-Karabakh33
Nagorno-Karabakh Mobile124
Namibia141
Namibia Mobile171
Nauru450
Nauru Mobile480
Nepal130
Nepal Mobile176
Netherlands120
Netherlands Mobile150
Nevis Island94
Nevis Island Mobile124
New Caledonia316
New Caledonia Mobile346
New Zealand158
New Zealand Mobile188
Nicaragua141
Nicaragua Mobile171
Niger263
Niger Mobile293
Nigeria115
Nigeria Mobile145
Niue Island450
Niue Island Mobile480
Norfolk Island1007
Norfolk Island Mobile1037
North Korea283
North Korea Mobile313
Northern Marianas283
Northern Marianas Mobile313
Norway120
Norway Mobile150
Oman112
Oman Mobile179
Pakistan210
Pakistan Mobile240
Palau283
Palau Mobile313
Palestine120
Palestine Mobile150
Panama197
Panama Mobile227
Papua New Guinea272
Papua New Guinea Mobile302
DestinationPPM
Paraguay141
Paraguay Mobile171
Peru210
Peru Mobile240
Philippines210
Philippines Mobile240
Pitcairn Island33
Pitcairn Island Mobile63
Poland120
Poland Mobile150
Portugal120
Portugal Mobile150
Puerto Rico92
Puerto Rico Mobile122
Qatar104
Qatar Mobile134
Reunion263
Reunion Mobile293
Romania94
Romania Mobile124
Ross Island84
Ross Island Mobile114
Russia149
Russia Mobile179
Rwanda263
Rwanda Mobile293
Saint Martin74
Saint Martin Mobile104
Samoa (USA)283
Samoa (USA) Mobile313
Samoa (West)316
Samoa (West) Mobile346
San Marino194
San Marino Mobile224
Sao Tome & Principe360
Sao Tome & Principe Mobile390
Saudi Arabia149
Saudi Arabia Mobile179
Senegal197
Senegal Mobile227
Serbia106
Serbia Mobile136
Seychelles141
Seychelles Mobile171
Sierra Leone194
Sierra Leone Mobile227
Singapore149
Singapore Mobile179
Slovakia77
Slovakia Mobile107
Slovenia125
Slovenia Mobile155
Solomon Islands925
Solomon Islands Mobile955
Somalia283
Somalia Mobile313
South Africa149
South Africa Mobile179
South Georgis & South S'wich Islands33
South Georgis & South S'wich Islands Mobile63
South Korea210
South Korea Mobile240
Spain120
Spain Mobile150
Spain Balearic Islands120
Spain Balearic Islands Mobile150
Sri Lanka141
Sri Lanka Mobile175
St. Helena294
St. Helena Mobile324
St. Kitts124
St. Kitts Mobile135
St. Lucia124
St. Lucia Mobile154
St. Pierre & Miquelon124
St. Pierre & Miquelon Mobile154
St. Vincent & Grenadines124
St. Vincent & Grenadines Mobile124
Sudan311
Sudan Mobile341
Suriname197
Suriname Mobile227
Svalbard Island120
Svalbard Island Mobile150
Swaziland141
Swaziland Mobile171
Sweden120
Sweden Mobile150
Switzerland120
Switzerland Mobile150
Syria141
Syria Mobile194
Taiwan210
Taiwan Mobile240
Tajikistan263
Tajikistan Mobile293
Tanzania199
Tanzania Mobile229
Thailand172
Thailand Mobile202
Togo194
Togo Mobile224
Tokelau407
Tokelau Mobile437
Tonga263
Tonga Mobile293
Transnistria54
Transnistria Mobile84
Trinidad & Tobago96
Trinidad & Tobago Mobile126
Tristan Da Cunha316
Tristan Da Cunha Mobile346
Tunisia124
Tunisia Mobile154
Turkey135
Turkey Mobile165
Turkmenistan94
Turkmenistan Mobile124
Turks & Caicos Islands104
Turks & Caicos Islands Mobile134
Tuvalu450
Tuvalu Mobile677
Uganda141
Uganda Mobile171
Ukraine210
Ukraine Mobile240
United Arab Emirates125
United Arab Emirates Mobile155
United Kingdom49
United Kingdom Mobile79
Uruguay141
Uruguay Mobile197
USA120
USA Mobile150
Uzbekistan106
Uzbekistan Mobile136
Vanuatu450
Vanuatu Mobile480
Vatican City44
Vatican City Mobile84
Venezuela141
Venezuela Mobile171
Vietnam263
Vietnam Mobile293
Virgin Islands (UK)325
Virgin Islands (UK) Mobile355
Virgin Islands (USA)92
Virgin Islands (USA) Mobile122
Wake Island316
Wake Island Mobile346
Wallis & Fortuna Islands316
Wallis & Fortuna Islands Mobile346
Western Sahara65
Western Sahara Mobile95
Yemen137
Yemen Mobile167
Zambia141
Zambia Mobile171
Zimbabwe141
Zimbabwe Mobile197
UK Local10.5
UK National10.5
Mobile o2 Mobile23.5
Mobile Vodafone Mobile23.5
Mobile EE Mobile23.5
Mobile 3 Mobile23.5

PPM = pence per minute

Call set-up fees: UK Geographic – 6.6p per call. UK Mobile (O2, Vodafone, EE, 3) – 10.6p per call. International – 13.6p per call.

Standard billing increments are to the next full minute and full pence unless otherwise stated.

Non-geographic numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers.

The cost of calling these numbers is split into two parts:

  • The access charge – this is what we charge you for connecting the call. Our Access charge is 15 pence per minute
  • The service charge – this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it

Line rental charges

PSTN BASIC Standard
Installation £99.00
Monthly rental £23.75
PSTN PREMIUM Standard
Installation £99.00
Monthly rental £24.25
ISDN2 Standard
Installation - per circuit £175.00
Monthly rental £25.50 per channel
ISDN30 Standard
Installation £1000.00
Monthly rental £25.00 per channel

Pricing Notification

Line rental charges are increasing by £1.00 per month as of 1st August 2020.  Details of the revised prices are shown above.

The pricing below is our standard tariff for DDI Charges

ISDN2 Standard
DDI planning - per range £95.00
DDI connection - per number £0.95
Monthly DDI rental £2.00 per number
Monthly SNDDI rental £2.00 per number
MSN number connection £17.50
MSN number rental £4.95 per month per number
ISDN30 Standard
Monthly DDI rental £2.00 per number
Monthly SNDDI rental £2.00 per number

Pricing Notification

DDI charges are increasing by £0.40 per month as of 1st August 2020.  Details of the revised prices are shown above.

The pricing below is our standard tariff for Analogue Call Features

Connection Rental
Admin controlled call diversion £10.00 -
Call diversion - £5.50
Call diversion and bypass number - £5.50
Smart divert £10.00 £5.50
Smart divert with bypass number £10.00 £5.50
Smart divert PIN number change - -
Temporary call divert (during fault repair) - -
Removal of temporary call divert (repair only) £10.00 (one-off charge) -
Remote call forwarding £45.00 £8.25
Change of divert number £10.00 (one-off charge) -
Call barring by administrative control (international / PRS) £10.00 -
Call barring by administrative control (PRS) £10.00 -
Call barring by administrative control (118) £10.00 -
Called party answer - £5.50
Debt outgoing calls barred with 999 access - first line £10.00 -
Debt outgoing calls barred with 999 access - additional line £10.00 -
Incoming calls barred - first line £10.00 -
Incoming calls barred - additional line £10.00 -
Outgoing calls barred with 999 access - first line £10.00 -
Outgoing calls barred with 999 access - additional line £10.00 -
Outgoing calls barred except - first line £10.00 -
Outgoing calls barred except - additional line £10.00 -
Route to credit control (per billing number) £10.00 -
Temporary out of service £10.00 -
Anonymous call rejection (multi analogue line) £90.00 £5.50
Anonymous call rejection (single analogue line) - £5.50
Bar use of call return - -
Busy out line (per billing number) - £8.55
Call minder basic - £8.55
Call minder custom - £8.55
Call minder extensions - £8.55
Call minder premium 5 custom - £11.15
Call return 1471 - -
Call return 1471 erasure (1475) - -
Call sign - £5.50
Call waiting - £5.50
Caller display - £0.00
Choose to refuse - £5.50
Choose to refuse PIN reset - -
Direct connect - £5.50
Nuisance call service (per use) £149.50 (one-off charge per service) -
Number selection (per request) - -
Presentation number £30.00 £5.55
Release number for all calls - -
Reminder call - £5.50
Reminder call (per use) - £0.75 per use
Bar use of reminder call - -
Ringback - £5.20
Ringback (per use) - £0.75 per use
Ringback inhibit - -
Three-way calling - Three-way calling
Three-way calling (per use) - £0.75 per use
Bar use of three-way calling - Bar use of three-way calling
Bar use of three-way calling - -
Wholesale 1571 - £5.50
Withhold number - -
Caller redirect - minimum 3 month's service - £13.25
Caller redirect - one month's service - £18.25 -

Pricing Notification

Features will be increasing by £0.25 per month as of 1st August 2020.  Details of the revised prices are shown above.

The pricing below is our standard tariff for ISDN Call Features

ISDN2 calling and network featuresConnectionRental
Calling line identity presentation (CLIP)-£0.00
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£5.50
Connected line identity restriction (COLR)--
Sub-addressing (20 octet)-£5.50
Anonymous call rejection£90.00£5.50
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Temporary call divert per number (use anytime)£10.00 (one-off charge)-
Call forwardingConnectionRental
Additional channels - line hunting*--
Admin-provided call forwarding on engaged-£5.50
Admin-provided call forwarding on no reply-£5.50
Admin-provided call forwarding - unconditional-£5.50
Call deflection-£5.50
Customer-controlled call forwarding-£5.50
Call barringConnectionRental
Permanent incoming call barring (ICB)-£5.50
Permanent outgoing call barring (OCB)-£5.50
Selective outgoing call barring (SOCB)-£5.50
SOCB - international calls, premium rate services-£5.50
SOCB - international and operator calls, premium rate services-£5.50
SOCB - international and national calls, premium rate services-£5.50
SOCB - operator calls-£5.50
Temporary out of service£10.00-
OtherConnectionRental
Service per number (single month only)-£18.75
Service per number (minimum 3 months)-£6.85
DDI caller redirect - connection charge per installation£300.00-
DDI caller redirect - rental charge per 10 DDI block-£13.25
* T-reference, not available on Digital Std
ISDN30 DASS featuresConnectionRental
Customer-controlled call barring-£5.50
Customer-controlled call barring-£5.50
Customer-controlled call diversion**-£5.50
ISDN30 DASS and ISDN30e call barringConnectionRental
All calls barred*-£5.50
SOCB - international calls / premium rate services barred-£5.50
SOCB - international / operator / PRS calls barred-£5.50
SOCB - national / international / PRS calls barred*-£5.50
Operator-controlled calls barred*-£5.50
Temporary out of service£10.00-
ISDN30 DASS and ISDN30e call forwardingConnectionRental
Admin-provided call forwarding - on engaged-£5.50
Admin-provided call forwarding - on no reply-£5.50
Admin-provided call forwarding - unconditional-£5.50
Call deflection-£5.50
Customer-controlled call forwarding-£5.50
Anonymous call rejection£90.00£5.50
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Line presentation or restrictionConnectionRental
Calling line identity presentation (CLIP)-£0.00
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£5.50
Connected line identity restriction (COLR)--
Presentation number type 1£60.00£5.50
Presentation number type 3 / 4 / 5£60.00£5.50
Sub-addressing (20 octet)-£5.50
Caller redirectConnectionRental
Service per number (single month only)-£18.75
Service per number (minimum 3 months)-£9.75
DDI caller redirect - connection charge per installation£300.00-
DDI caller rediret - rental charge per 10 DDI block-£13.25
Site AssuranceConnectionRental
Site Assusrance (per channel)-£1.25

Pricing Notification

Features will be increasing by £0.25 per month as of 1st August 2020.  Details of the revised prices are shown above.

The pricing below is our standard tariff for Conversions and Cancellations

ConversionsStandard
Change of number on an analogue line£42.00
LLU to single analogue line£99.00
ISDN2e/ISDN2 DASS to single analogue line£89.50
PSTN to ISDN2e standard or system£175.00
ISDN2 DASS to ISDN2e (per circuit)£125.00
ISDN2e digital standard to digital system (per circuit)£99.00
ISDN2e digital system to digital standard£99.00
ISDN30 DASS to ISDN30e (per channel)£20.50
ISDN30 DASS to ISDN30e (61+ channels)£850.00
Reconfiguration of ISDN2Standard
Per change (excludes number changes to installations where DDI or SNDDI is involved)-
Per channel£15.00
Change of ISDN2 - Main bearer only (no associated DDIs)£17.50
Change of ISDN2 - Main bearer with DDIs (planning fee, connection and rental chargeable per DDI)£17.5 (Plus associated DDI charges)
Reconfiguration of ISDN30Standard
0 to 15 channels£70.00
16 to 30 channels£140.00
31 to 60 channels£218.00
61+ channels£290.00
Cancellation - Cost for cancellation of new install before customer confirmed dateStandard
1 or less days100%
2-4 days75%
5-6 days60%
7-14 days30%
15 or more days0%

The pricing below is our standard tariff for Care Levels

Repair Care LevelStandard RentalEnhanced RentalPremium Rental
Analogue Line£3.45£7.05£8.35
ISDN2 (per channel)£1.95£3.65£4.60
ISDN30 (per channel)£3.45£5.25£6.45

Pricing Notification

Care Levels will be increasing by £0.25 per month as of 1st August 2020.  Details of the revised prices are shown above.

Exceptional Call Reporting

Exceptional Call Reporting is charged in advance at £3.49 per channel.

The pricing below is our standard tariff for Directory Entries

Phonebook Options
Ordinary - One Entry£23.99
Bold - One Entry£45.99
Superbold - One Entry£78.99
Ordinary - each additional word£6.79
Bold - each additional word£6.79
Superbold - each additional word£6.79

The pricing below is our standard tariff for Engineering Charges

Engineering Charges
Normal DayAll Other TimesSunday/BH
Standard chargeable visit (visit plus up to 1 hours work)£150.00£187.50£225.00
Additional hours (or part thereof)£75.00£112.50£150.00
Supplementary charges (per visit)-£45.00£75.00
Supplementary charges (per hour or part thereof)-£45.00£75.00
Internal and external shiftsStandard
Charge
Internal and external shifts (any engineering visit charges will be additional)£134.00
Additional line shifted£67.00
Miscellaneous charges
Abortive Visit Charge£100.00
WLR Amend - Per appointment change£15.00
4 x 2 and 1 x 2 integral batteries£109.00
16 x 2 battery pack and 1 x 2 SHD access£218.00
Standalone battery£612.00
Standalone battery rental (per month)£40.00

Additional Services

Standard
Standard Broadband£27.50
Standard Fibre£52.50
MiLine Base£0.50
MiLine Sip Trunk (Channel)£5.75
MiCall Express Advanced£15.75
MiCall+ Advanced£15.75
MiCall+ Basic£14.75
MiCall+ Mobility£15.75
MiLine Advanced£14.75
Inbound Number Rental£4.00

Pricing Notification

Broadband, Fibre, Hosted Licences and SIP Channels will be increasing by £0.75 per month and Inbound Number rentals will be increasing by £1.00 per month as of 1st August 2020. Details of the revised prices are shown above.

Electronic billing and Direct Debit payments

You can choose to receive your bill by e-mail rather than through the post. This is a quick, free and efficient way of receiving your bill or any other notifications and it helps the environment by using less paper. Paying by Direct Debit is also free of charge. You can complete the Direct Debit mandate here and return it to salesledger@9group.co.uk

Paper billing£7.00
Non Direct Debit payment£15.00
This page was updated on 1st July 2020. View the previous version

The 9group.co.uk website uses cookies to improve the experience of your visit. <br/><br/>By continuing to use the site, you agree to the use of all cookies.<br/><br/> More about Cookies and Settings

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close