Although 9 was first established in 2001, by current CEO, James Palmer, our Partner channel first came into existence in 2007, through the formation of 9’s wholesale division. In 2021, 9 Partners became part of the Onecom Group, the UK’s leading business telecoms and cloud communications provider.
The channel business at 9 was set up in 2007 to meet the needs of the many resellers who were finding dealing directly with BT for line rental somewhat challenging. Two years later, an opportunity arose for 9 to acquire Club Communications, one of the pioneers of calls and lines resale in the UK, so Nine Club was born and provided service to hundreds of resellers, trebling the size of 9’s business overnight. The bureau billing option provided by “Billie” was a mainstay of many early reseller businesses, but it had started to show some signs of fatigue. When 9 acquired Dataflow Communications in 2011, we began the process of migrating Partners across to the more worldly Cascade platform, which we have continued to develop and is still in use today. Recent developments have included further acquisitions and the expansion of our product portfolio to include our own SIP and Hosted IP communications platform, eve. This new website and the Free to Perform branding signals our revised channel identity as 9 Partners. Next, we will introduce a range of Microsoft IT Services before year end 2019 to offer our Partners even more opportunities to win and retain customer business. Value added services form an important part of 9’s partner offering. Our Managed Billing Service and DD collection help free Partners from the onus of managing invoice production, while our Virtual Office solution means that call handling, customer service and provisioning can be outsourced to allow Partners to focus on sales generation. Finally, our Purple Partner Programme was introduced to provide marketing and commercial support, dedicated to helping partners grow more rapidly.
We can trace our lineage right back to the dawn of the telephone age in 1894, through our acquisition of Shipton Communications in 2009. In 2021, 9 Partners and 9 Retail became part of the Onecom Group, the UK’s leading business telecoms and cloud communications provider.
Established in 2001 by current CEO, James Palmer, 9 has grown to become one of the leading UK business telecommunications providers. From day one, customers have been at the heart of our business at 9. Our growth is a result of listening to the changing needs of our customers and working with them to provide sensible solutions. During the past 16 years, 9 has grown by acquiring other telecommunication businesses, including Shipton communications, which means we can date our heritage back to 1894 and the very dawn of the telephone age. In recent years, the growth of our business has been underpinned by an expansion from traditional telephony to encompass internet connectivity, modern cloud based technology and IT services. Business and technology is changing at a potentially bewildering pace, but 9 will continue to develop new products and services that enable the modern office to focus on their core issues, without the distraction of managing multiple technology vendors.
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