Vodafone Roaming Zones Update9.05.2018
Roaming Zone changes effective from 1st June 2018
Vodafone are changing roaming zones for customers on the new 2018 Red Executive plans.
Initially, these changes will apply only to customers on the new 2018 Red Executive plans, with similar changes being implemented to other Vodafone plans later in the year.
Vodafone are adding 42 countries to the Global Traveller Zone where customers pay £5 per day (exc. VAT) to use their phone for calls, texts and data.
Albania and Bosnia & Herzegovina are currently in the inclusive Europe Zone, where customers aren’t charged additional fees on-top of their tariff, also known as ‘roam like at home’. These countries will be moved to the Rest of the World 1 Zone (subject to standard roaming rates) and the updated Global Traveller Zone.
This means the current Global Traveller footprint will increase from 60 to 104 countries.
Additional Global Traveller countries:
Afghanistan, Albania, Andorra, Armenia, Bahrain, Bangladesh, Bosnia & Herzegovina, Cambodia, Fiji, Georgia, Honduras, Jordan, Kazakhstan, Korea, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Samoa Western, Saudi Arabia, South Sudan, Sri Lanka, Swaziland, Taiwan, Tanzania, Tonga, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam.
Current Global Traveller countries:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, Saint Eustatius, Saint Maarten, South Africa, St Kitts and Nevis, St Lucia, St Vincent, Suriname, Thailand, Trinidad & Tobago, Turks & Caicos, United States of America, Uruguay , US Virgin Islands.
Pointers for customers using mobiles while travelling…
Help your customers out by making it clear to them where they stand on roaming charges.
If you’re unsure if they have roaming enabled, let us know ahead of their travels. We’ll check if they have the relevant Access Point Name (APN) settings and ensure roaming is enabled on their tariff. We also recommend that you advise customers to turn 4G off via their handset settings whilst abroad – this will allow them to pick up the best network signal to keep them connected. Please note, if they want to pick up voicemails, they’ll need to set up their voicemail PIN before travelling.
If you need any help, please don’t hesitate to contact us.